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Claire McMahon

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Latest Blogs from Claire McMahon
OTTs may be the customers’ friends but they’re a burden to revenue-stricken telecom operators who have watched these small players evolve into a major threat to their existence... This blog explores how OTTs, behind their 'threat' label, could actually represent a significant opportu...
This blog explores the shifting focus of MWC, of how 2014 will be the year CSPs cease experimenting with OTT strategies and seek to reinvent themselves as key players in the digital economy.
Telecoms.com has recently announced the shortlist for its 2014 Awards “Recognizing Innovation and Excellence in the Global Communications Industry” and we are proud to announce that AsiaInfo-Linkage has been shortlisted in two categories: 'Best Use of Cloud Services by a Telco' for our...
We all love a good moan, whether it’s about the weather, the government or traffic – not forgetting bad customer service. However, the problem with the latter from a merchant’s perspective is that negative talk naturally damages reputations. Furthermore, discussions on positive custome...
Following a recent business trip to China, I have realized the value in looking further afield to gain inspiration for ways in which businesses can remain competitive. Ultimately, customers all around the globe want the same thing: excellent customer service. However, due to cultural d...
Telco consultancy Northstream has just estimated the potential gains Western European operators could realize through Real-time Self-Service (RTSS), and the results are staggering. The objective of the study was to ascertain the impact RTSS has had on OPEX and revenues for North Ame...
I recently attended European Communication’s Big Data Seminar, accompanied by the usual crowd – leaders from MNOs, vendors, consultancies and industry publications. Whilst jostling my way toward the breakfast buffet, the word that echoed throughout the breakout room was ‘privacy’. It s...
Operators, faced with declining revenues from traditional services, are questioning their fate. The reality is, they need to adopt changes, and fast. Big Data Analytics is being heralded by many as a way in which operators can overcome this downturn and address the true threat/opportun...
Operators often cite privacy issues as a major barrier to the adoption of data monetization strategies. Whilst opt-in policies can circumvent regulatory issues surrounding the extraction of data, it fails to provide incentives for the customer. If BDA is to work in the long-term, custo...
This blog discusses the issues preventing CSPs from embracing BDA and the plethora of benefits it offers to the entire organization. It’s clear that a lack of knowledge of these benefits isn’t a contributing factor… BDA has evolved over time, and CSPs, according to Analysys Mason, sho...